How can I get that floaty thing with a Hex Chest?
To get the floaty thing and a Hex Chest, back the floaty thing tier and add the value + shipping for your Hex Chest to your pledge. When surveys go out (about two weeks after closing), you'll be able to specify your items and tell us what you want ^_^
Last updated: July 19, 2017 08:07
Can I get an "Open" style Hex Chest without the partitions?
Yes! We will be offering an open-style Hex Chest for our Kickstarter backers. You'll be able to make a note about your preference in the survey after the Kickstarer closes!
Last updated: August 09, 2017 05:29
What are the dice in "Gimme Dice"?
The Elderwood Winged Dice are a set of 7 polyhedral dice (D20, D12, D8, D10, D10 (decader), D6, D4) that have our Phoenix logo engraved in place of the high numbers. We have pictures of the blue/blue ones in the first update, and will hopefully have pictures of the others available near the close of the Kickstarter ^_^
Last updated: August 09, 2017 05:34
Are there vegan options?
Yes! On special request, we'll make a Hex Chest with a vegan leather option. You'll get the chance to tell us during surveys.
Last updated: August 24, 2017 07:47
How do I back for multiple items
BackerKit lets you choose add-ons to expand your pledges :)
Last updated: August 24, 2017 07:47
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.